CEDA Customer Charter

All Member Companies of the Catering Equipment Distributors Association (CEDA) are proud to acknowledge that they trade in accordance with the CEDA Code of Practice and will:-

• Provide professional advice to their customers on all aspects of design, and supply of catering equipment.
• Provide a dedicated help facility to assist their customers with all aspects of commercial catering equipment.
• Provide their customers with equipment, which is both competitively priced and value for money.
• Exchange any item of catering equipment, which does not perform to manufacturer's specification.
• Have CEDA technical service staff trained to the highest standards to provide an efficient and competent service.
• Provide customers with instructions on each new appliance supplied.
• Provide customers with service charge-out rates upon request.
• Respond to all after sales service requests within customer's agreed time scale.
• Ensure that customers receive the best possible after sales care.
  

These statements do not affect customers' statutory rights and CEDA members agree that any customer with a grievance against a member company can refer to the Association's Secretariat for advice and arbitration.

This Customer Charter is the basis for a continuing satisfactory and fair-trading relationship between CEDA Members and their customers.